Return and Refund Policy
Thank you for choosing GOOD IMPORT AND EXPORT TRADING CO. LIMITED. We are committed to providing you with high-quality clothing products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You can apply for a return within 30 days from the date of receipt of the goods.
The product must be in its original, unused, and uninstalled condition.
All original packaging, accessories, instructions, and tags must be included.
Returnable Items
Clothing with unopened packaging
Unwashed clothing
Clothing with tags still attached
Other unopened and unused clothing
Non-Returnable Items
Returns will not be accepted in the following cases:
Products that have been installed or used
Customized or specially ordered products
Products with severely damaged or missing packaging
Incompatibility due to incorrect model selection by the customer (we recommend confirming the size before purchasing)
Products exceeding the 30-day return period
Refund Policy
Refund Method
Refunds will be returned to your original payment method.
Processing time: Review will be completed within 5-10 business days after receiving the returned goods.
Refund arrival time: Depending on the payment platform, it usually takes 3-7 business days.
Refund Amount
Full refund: Product has quality issues or shipping errors
Partial refund: Product packaging is slightly damaged but does not affect use
Shipping cost deduction: For returns due to reasons other than quality issues, the customer is responsible for the return shipping cost.
Shipping Cost Explanation
Our fault (quality issues, wrong shipment): Shipping costs are borne by us.
Customer’s fault (dislike, wrong model selection): Shipping costs are borne by the customer.
Refusal to accept the package: Round-trip shipping costs may be charged.
Exchange Policy
Exchange Conditions
The received product has quality issues or defects.
Shipping error (the received product does not match the order).
The product was damaged during transportation.
Exchange Process
Contact our customer service team and explain the reason for the exchange.
Provide the order number and product photos.
We will arrange for an exchange or replacement.
For exchanges due to quality issues, round-trip shipping costs will be borne by us. The cost will be borne by us.
Return Process
Step 1: Contact Customer Service
Before applying for a return, please contact us:
Email: [chrisai9390@gmail.com]
Phone: [+86-15811853296]
Online Customer Service: Via the contact form on the website
Step 2: Obtain Return Authorization
Customer service will provide you with a Return Merchandise Authorization (RMA) number.
Return packages without an RMA number will not be accepted.
Step 3: Return the Product
Return the product using a trackable shipping method.
Clearly mark the RMA number on the outside of the package.
Package the product properly to ensure it is not damaged during shipping.
We recommend purchasing shipping insurance.
Step 4: Wait for Processing
We will inspect the returned product within 2-3 business days of receiving it.
After successful inspection, we will process the refund within 5-10 business days.
You will be notified of the refund status via email.
Quality Guarantee
Product Warranty
All products are covered by the manufacturer’s warranty.
The warranty period varies depending on the product (usually 6-12 months).
Warranty coverage: Manufacturing defects, material issues
Not covered by warranty:
Human-induced damage or improper use
Unauthorized modifications or repairs
Normal wear and tear
Damage caused by traffic accidents
Special Circumstances
Order Cancellation
Cancellation before shipment: Full refund, no fees deducted.
Cancellation after shipment: Packaging and handling fees may apply.
Customized products: Cannot be canceled once production begins.
Out of Stock or Delayed Shipment
If a product is out of stock, we will notify you promptly.
You can choose to: wait for restocking, replace with another product, or receive a full refund.
Incorrect Orders
If we find any errors in your order information (such as address, product model), we will contact you to confirm before shipping. Contact Us
For any questions regarding returns and refunds, please feel free to contact us:
GOOD IMPORT AND EXPORT TRADING CO., LIMITED
📧 Email: chrisai9390@gmail.com
📞 Customer Service Hotline: [+86-15811853296]
🕐 Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Time)
📍 Address: [RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KLN, HONG KONG]
Policy Updates
GOOD IMPORT AND EXPORT TRADING CO. LIMITED reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and will be effective from the date of publication. We recommend that you check this policy regularly for the latest information.
Thank you for your trust and support of GOOD IMPORT AND EXPORT TRADING CO. LIMITED. We are committed to providing you with high-quality products and sincere service!